Customer Success Lead
Own the relationship with the households, housing cooperatives and small businesses that buy their power through Nordlys. You'll build the team, the playbooks and the moments that turn a signed contract into a customer who stays for a decade.
- Full-time, permanent
- Hybrid — 2 days in Oslo office
- Team of 4–6 over time
- Reports to Head of Commercial
- Start: as soon as possible
Applications close 30 September. Questions? Call +47 20 555 01 42 (weekdays 09–16).
Illustration — not an actual product screenshot.
About Nordlys Energy
We're a Norwegian power retailer built around one idea: buying electricity should be boring, transparent and fair. Founded in Oslo in 2019, we now serve customers across the country with fixed-price and spot-price contracts, rooftop solar advice and smart-meter insights — all in plain Norwegian and English, with no hidden fees.
Small, deliberate team
Around 30 people in total, split between Oslo and remote across Norway. Decisions are made in days, not quarters.
Customer-first by design
No lock-in tricks, no surprise invoices. Our retention comes from clarity, not contracts.
Real hybrid culture
Two shared office days in Grünerløkka, the rest wherever you work best. We mean it — not a slogan.
The role
This is a builder's role. Today, customer success at Nordlys is shared between sales and support. We want someone to give it a proper home: the metrics, the onboarding flow, the health signals and eventually the team.
What you'll do
- Design and run onboarding for new residential and business customers — from signed agreement to first invoice.
- Define the health metrics that tell us a customer is thriving, and act on them before renewal.
- Own renewals and expansions for our cooperative and business segment together with sales.
- Turn recurring support themes into product feedback with clear, prioritised write-ups.
- Hire and coach a team of 4–6 success managers as the base grows.
- Build the playbooks: templates, QBR format, escalation paths, tone of voice.
What success looks like in year one
- Every new customer gets a structured, measurable first 60 days.
- Renewal conversations start 90 days out, not 9.
- A dashboard the whole company trusts, with definitions nobody argues about.
- Two hires onboarded and running their own portfolios.
- Support tickets per customer trending down — and we can say exactly why.
What we're looking for
We care more about how you think about customers than about a specific industry background. Energy experience is a plus, not a requirement.
Must-haves
- 4+ years in customer success, account management or a comparable customer-facing role.
- You've owned a number — retention, churn or expansion — and can explain how you moved it.
- Fluent Norwegian and English, written and spoken. Our customers write in both.
- Comfort with data: you can pull your own numbers and question them.
- Based in or willing to relocate to the Oslo area, with two office days a week.
Nice-to-haves
- Experience hiring or mentoring a small team.
- Background in energy, utilities, telecom or another subscription business.
- Familiarity with HubSpot, Pipedrive or a similar CRM, plus a BI tool.
- You've built something from scratch — a process, a function, a side project.
Benefits & salary
Transparent terms, because that's the whole point of Nordlys.
What we offer
- Hybrid setup with a proper desk, monitor and chair for home.
- 6 weeks paid holiday plus Norwegian public holidays.
- Occupational pension (OTP) and full health insurance.
- Annual learning budget of NOK 12,000 for courses and conferences.
- Discounted electricity for your own home, plus solar advice.
- Paid parental leave on top of the statutory scheme.
Salary range
NOK 680,000 – 850,000
Annual gross, depending on experience. Reviewed every 12 months.
Plus a performance bonus of up to 10% tied to retention and expansion targets. Final offer is set after the interview process — we tell you the number before the last step, not after.
Hiring process — 4 steps
Roughly three weeks from application to offer. You'll always know where you stand.
- Apply by email Send your CV and a short note (a few paragraphs is plenty) to [email protected]. We read every application and reply within five working days.
- Intro call — 30 minutes A video call with our Head of Commercial. We talk about your experience, what you want next, and answer your questions about the role.
- Case interview — 90 minutes You'll get a short, realistic scenario a week in advance and present your thinking to two people from the team. No trick questions, no unpaid project work.
- Meet the team & offer A relaxed coffee with your future colleagues in Oslo, references, then a written offer with the salary already agreed.
Ready to apply?
Email your CV and a short note telling us why this role, and what you'd want to fix first. No cover letter template required — write it the way you'd write to a colleague.
Deadline 30 September · We welcome applicants of all backgrounds. If you need any adjustment during the process, just say so.